Stripe invoice payment FAQ

No. There is no cart, checkout or instant purchase anywhere on this site. Every engagement starts with an enquiry that we assess, followed by a written agreement of scope and fees by email or telephone. Only then may an invoice be issued.

Our own professional administrative service fees — the time and expertise our team spends preparing documents, completing and checking registration forms, coordinating information and maintaining records for you. We never invoice for anything supplied by a third party, and we never collect money on anyone else's behalf.

By email, to the address you gave us, after the scope and fee have been agreed. The invoice states our registered company name and number, the work covered, the amount, any tax applied, the due date and the payment methods available.

Where a card payment option is offered, the invoice includes a link to a payment page hosted by our invoicing provider. You enter your card details on that provider's secure page — not on this website. We never see or store your full card number, and we never ask for card details by email or over the telephone.

If you would rather not use a card, you can pay by bank transfer using the details on the invoice.

Before paying anything, check that the invoice shows our registered company name, Meeting Registration Support Limited, and company number 17426231, and that the amount matches the fee you agreed in writing. If anything looks different, do not pay — contact us first using the details on our contact page and we will confirm whether the invoice genuinely came from us.

No. Card data is handled entirely by the payment provider's hosted page. We hold only the record of the payment against your invoice.

The due date is stated on each invoice. Depending on what we agreed, an invoice may be issued before work starts, on completion, or in stages. Our standard terms are payment within 14 days of the invoice date unless we agree a different date in writing.

Tell us before paying. Email the invoice number and what appears incorrect, and we will review it, explain the charge, and correct and reissue the invoice if we agree it is wrong. Our full process is in Refunds, Cancellations & Payment Disputes.

Yes, in the circumstances set out in our refunds and cancellations policy — for example if we have not yet started the work, if we cancel, or if you were charged more than the agreed fee. Refunds are made to the original payment method.

You always retain your rights to do so. We would simply ask you to contact us first: most questions are resolved quickly and directly, and we would rather correct a genuine error ourselves than have you wait for a dispute process.

No. We invoice only for our own professional administrative service fees. We do not act as an agent or intermediary for anyone else, and we never handle money belonging to any other party.